jlbd's Privacy Policy — Your Information Is Our Responsibility
Learn how your personal information is collected, used, and protected — jlbd always gives your privacy the highest priority.
Introduction & Scope
jlbd is a safe and reliable online casino and sports betting platform operated for players in Bangladesh. This privacy policy ("Policy") explains what information we collect about you when you use jlbd's website and services, how that information is used, and what your rights are.
This Policy applies to jlbd's website (https://jlbd.lat) and all related services. By registering on or continuing to use our platform, you consent to the terms of this Policy. If you do not agree with this Policy, please stop using our services.
We are committed to keeping your personal information secure at all times and to never transferring it to any unauthorized third party. We ensure the protection of your information through SSL encryption and advanced security measures.
What Information We Collect
To provide services and manage your account, jlbd collects the following types of information:
2.1 Information You Provide Directly
Information you provide yourself when you open an account or use jlbd's services:
- Identity Information: Full name, date of birth, and gender.
- Contact Information: Email address and mobile number.
- Financial Information: bKash, Nagad, Rocket, or Upay account details and relevant bank account information (for processing transactions).
- Identity Verification Information: Copies of your National ID, passport, or other government-issued identification (as part of the KYC process).
- Communication Records: Records of contact made with our support team via chat or email.
2.2 Information Collected Automatically
When you use our platform, some information is collected automatically:
Technical Information
IP address, device type, browser version, and operating system information.
Usage Information
Time spent on each page, games played, and activity logs on the platform.
Cookies & Tracking
Session cookies, preference cookies, and analytics cookies used to improve your browsing experience.
Transaction Information
Complete records of deposits, withdrawals, and betting activity, including dates and amounts.
Purpose of Information Use
jlbd uses your information only for legitimate and specific purposes. We never use your information unnecessarily or without your consent.
3.1 Service Delivery & Operations
Your information is essential for account registration, identity verification, processing financial transactions, and awarding prizes. This information is used to complete your deposits and withdrawals smoothly via bKash, Nagad, Rocket, Upay, or bank transfer.
3.2 Security & Fraud Prevention
We analyse information to protect your account from unauthorized access, fraud, and cyberattacks. When suspicious activity is detected, we take prompt action.
3.3 Customer Support
Our 24/7 support team uses relevant account information to resolve your complaints, questions, or issues. Communication records provided via support email ([email protected]) or live chat help us improve service quality.
3.4 Responsible Gaming
By analysing your gaming activity data, we can identify potentially problematic behaviour and provide assistance where needed. This is an important part of our responsible gaming policy.
3.5 Legal Compliance
We may be required to use or disclose your information in certain cases to comply with applicable laws, regulatory authority directives, and court orders.
Information Sharing & Disclosure
jlbd does not sell your personal information or share it with third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:
4.1 Service Provider Partners
Operational information is shared with selected third parties for payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, and technology services. These partners operate under strict confidentiality agreements and receive only the information necessary.
4.2 Legal Requirements
We may disclose information when required by court order, a request from an investigating authority, or applicable law. In such cases, we will provide only the minimum information legally required.
4.3 Corporate Changes
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity — but the same standards set out in this Policy will be maintained.
4.4 With Your Consent
Outside the cases mentioned above, we will not share your information with any third party without your explicit consent.
Information Retention & Deletion
jlbd retains your information only for as long as necessary. While your account is active, your information will be fully retained.
5.1 Information for Active Accounts
All information necessary to provide services will be retained while your account is active. This includes account details, transaction history, and communication records.
5.2 After Account Closure
Even after an account is closed, certain information may be retained for a period determined by applicable law for legal obligations, dispute resolution, and fraud prevention.
5.3 Data Deletion Requests
Subject to meeting specific conditions, you may request that your personal information be deleted. However, information that must be retained due to legal obligations may not be possible to delete. For this matter, contact [email protected].
Information Security Measures
jlbd has implemented industry-leading technical and organisational measures to secure your information.
SSL Encryption
All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
Password Hashing
Your password is never stored in plain text — advanced cryptographic hashing methods are used.
Secure Servers
Our servers are protected by firewalls, intrusion detection systems, and regular security audits.
Access Controls
Only authorised personnel can access your information, and a log of every access is maintained.
While we strive to ensure the highest level of security, transmitting data over the internet is not 100% secure. It is therefore important that you also use a strong password and keep your account information confidential.
Cookie Policy
The jlbd website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
7.1 Types of Cookies
- Essential Cookies: For maintaining login sessions and security features. Without these, the platform cannot function properly.
- Preference Cookies: To remember your language, theme, and other preferences.
- Analytics Cookies: To understand website usage patterns, which helps improve service quality.
- Functional Cookies: For displaying personalised content and offers.
7.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.
Your Rights
jlbd believes you should have full control over your own information. Your key rights are described below:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
If any of your personal information is incorrect, you may request a correction.
Right to Deletion
Subject to meeting specific conditions, you may request that your information be deleted (within the limits of legal obligations).
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Right to Data Portability
You may request a copy of your information in a common digital format.
Right to Withdraw Consent
You may withdraw your given consent at any time — however, this will not affect the lawfulness of processing carried out prior to withdrawal.
To exercise these rights, email [email protected]. We will respond to your request within the time period specified by applicable law.
Protection of Minors
jlbd strictly operates for individuals aged 21 and above only ("21+ only"). We do not knowingly collect or process any information from minors.
If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information.
If you believe a minor has created an account on jlbd, please notify us at [email protected].
Policy Changes
jlbd reserves the right to update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through the platform.
The updated policy will take effect from the date it is published. If you continue to use our platform after the changes, you will be considered to have consented to the updated policy.
We recommend that you visit this page regularly and stay familiar with the latest policy.
Contact & Complaints
If you have any questions, complaints, or requests regarding this privacy policy, please contact jlbd. Our team is able to provide assistance in both Bengali and English.
We take every privacy-related request seriously and try to respond in a timely manner in accordance with applicable law.
For more information, see our other policies: